Closed-test pass
Download the client and enter the world before the public release, while servers are still calm.
Support is online 24/7
We're here when you need help
The BERDA Survival team helps around the clock with gameplay, technical, and billing questions. We're glad to hear from you — describe the situation in detail and we'll do our best to resolve it as quickly as possible.
24/7
We accept requests around the clock
Every topic
Game, account, Premium, and payments
All in one place
The conversation and history are kept in the ticket
Before you write
Check the FAQ
Many questions about sign-in, Premium, payments, and launching the game are already covered. The solution may take less than a minute — no need to wait for an operator.
Read the FAQ
01
Check the FAQ
Look for a ready-made solution among frequent questions.
02
Pick a topic
Choose a category and describe the situation in detail.
03
Get an answer
An operator will reply in the ticket, and the conversation history is saved.
Alternative contact
You can email us
If you can't sign in to your account or create a ticket, send us an email. Replies by email can take longer, so for faster help we recommend the ticket system.
support@berda-survival.com
Slower response than in a ticket
Support staff will never ask for your password, full card number, CVC/CVV, or SMS codes. Never share these details with anyone.